Privacy policy

Last Updated: November 5, 2025

This Privacy Policy explains how Loose Threads (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit or interact with our website, place an order, or otherwise use our services (the “Services”). By accessing or using the Services, you agree to this Privacy Policy.

We operate this Store through Shopify, which provides the e-commerce platform and processes certain data on our behalf.

Personal Information We Collect

We may collect the following information when you use the Services:

  • Contact information (name, address, email, phone number)

  • Account login information (if you create an account)

  • Order and transaction details

  • Payment information (processed securely by third-party providers — we do not store card numbers)

  • Device and usage data (browser type, IP address, cookies, interaction with our site)

  • Communications and support inquiries

We may also receive information from service providers, advertising partners, and analytics tools.

How We Use Your Information

We use your personal information to:

  • Process and manage orders

  • Operate, maintain, and improve the Services

  • Provide customer support

  • Personalize your shopping experience

  • Prevent fraud and ensure security

  • Communicate with you about orders and promotions (you may opt-out at any time)

  • Comply with legal obligations

We may aggregate or anonymize data for business analysis — this information cannot identify you.

Sharing Your Information

We may share information with:

  • Shopify (hosting, order processing, analytics)

  • Payment processors

  • Shipping and fulfillment partners

  • Marketing and advertising providers

  • Professional service providers (e.g. IT, analytics)

We may also disclose information:

  • To comply with law or legal requests

  • To enforce our policies or protect our rights

  • In connection with a business transfer or restructuring

We do not sell personal information.

Use of Cookies

We use cookies and similar technologies to operate our site, analyze usage, and improve your experience. You may block cookies in your browser, though this may affect site functionality.

User Responsibilities

You are responsible for:

  • Providing accurate information

  • Keeping login credentials secure

  • Notifying us immediately of any unauthorized use of your account

We are not responsible for loss or access resulting from shared or unsecured accounts/devices.

Data Storage & Retention

We retain personal information only as long as necessary to:

  • Fulfill your orders

  • Maintain your account

  • Meet legal and tax requirements

  • Protect our business interests

Security

We implement security measures, but no method of transmission is 100% secure. You use the Services at your own risk.

Your Rights

Depending on your location, you may request to:

  • Access your data

  • Correct your data

  • Delete your data (unless we must retain it by law)

  • Restrict certain processing

  • Opt out of marketing communications

We may verify your identity before completing requests and may decline requests where permitted by law.

To exercise rights, Contact us

International Data Transfers

Your information may be processed outside your country of residence. Where required, we use appropriate safeguards for international transfers.

Children

The Services are not intended for children. We do not knowingly collect data from individuals under the age of majority.

Third-Party Links

We are not responsible for third-party sites linked from the Services. Their policies and practices apply to their platforms.

Changes to This Policy

We may update this Privacy Policy when necessary. Changes will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or your data:

Contact us